Returns & refunds

Thank you for shopping at muyiju.org. We hope the wooden table you received meets your expectations. If you need to return the item or request a refund, please read the following policy.

1. Return Period

You can submit a return request within 30 days of receiving the item.

Return requests submitted after 30 days may not be accepted unless otherwise stipulated by applicable law or we agree otherwise.

2. Return Conditions

When returning an item, please keep it in the condition it was in upon receipt, if possible. For returns not due to quality issues, the item should not have been visibly used, altered, or damaged, and the original packaging and accessories should be retained if possible.

If the item has quality problems, is damaged during transportation, or the received item is significantly different from the order, please contact us within 3 days of discovering the problem, providing order information and relevant photos so we can verify the situation.

3. Return Request Process

Please provide your order number, item name, reason for return, and necessary photos of the item. After confirming your return request, we will provide you with further return instructions.

Return Address: 510 North Ave W, Brooksville, FL 34601-1205

Please do not return items without prior confirmation of return, as this may delay processing.

4. Return Shipping Costs

If the return is due to product quality issues, shipping damage, or incorrect item delivery, we will cover reasonable return shipping costs based on the specific circumstances.

If the return is due to personal reasons, such as a change of purchase decision, incorrect size selection, or other non-quality-related reasons, return shipping costs are generally borne by the customer, unless otherwise stipulated by applicable law.

5. Refund Processing

After receiving and inspecting the returned item, we will process eligible refunds within 3–6 business days.

Refunds are typically credited to the original payment method. Actual arrival time may vary depending on the processing speed of the bank, payment institution, or card issuer.

6. Damaged or Quality Issues

If you receive goods that are obviously damaged, have quality problems, or do not match your order, please contact us within 3 days of receiving the goods.

Please provide your order number and photos or videos clearly showing the problem. We will provide an appropriate solution such as return, exchange, or refund depending on the specific circumstances.

7. Circumstances Where Returns Are Not Accepted

To the extent permitted by applicable law, returns may not be accepted in the following situations:

Exceeding the stipulated 30-day return period;
Damage caused by improper use by the customer;
Unauthorized modification or alteration of the product;
Obvious damage caused by human error;
Unable to confirm the relevant order or purchase record.

If applicable law grants you an inescapable right to return or refund, the relevant legal provisions shall prevail.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet entered the processing or delivery stage, we will assist with cancellation based on the actual situation.

If the order has already entered the processing or delivery process, it may need to be processed according to the return procedure.